Customer Journey Mapping Course: Templates and Frameworks

Learn to create customer journey maps for digital products.

What you'll learn

At the end of this course, you will be able to:
  • Understand the consumer buying process and key decision-making stages
  • Analyze the multi-device path to purchase and its impact on conversions
  • Create detailed customer personas to tailor marketing strategies
  • Develop effective customer journey maps using Xtensio
  • Identify and address friction points to improve user experience and retention

What is included

  • 40mins of self-paced content
  • 4 Lessons
  • Quiz
  • Downloadable Resource
  • Certificate of Completion

About Course

Retaining users for the long haul for your digital products involves putting in the work to understand every stage of their journey with your product. This includes understanding the key friction they encounter when trying to make a buying decision and how the entire experience makes them feel through customer journey mapping.

This course is a guide for product marketing managers looking to learn how to create effective customer journey maps for their products.

Course Outline

  • Access this course for free

Subscribe to Treford Pro

Get this course, plus 80+ of our top-rated courses, for free with TrefordPro
OR

What is included

  • 40mins of self-paced content
  • 4 Lessons
  • Quiz
  • Downloadable Resource
  • Certificate of Completion

FREE

Related Courses

Share this Course